Complimentary shipping on eligible orders · Easy returns

Order Delivery

Nucleusplanet ships within the United States. Learn processing and shipping estimates, tracking, delay options, and help for missing or damaged packages.

We ship within the United States only. Available addresses, shipping methods, rates, and any order-specific estimates are shown at checkout before payment. Processing and transit are separate; the typical timelines below are estimates, not guaranteed arrival dates.

Order processing

Most in-stock orders are processed for shipment within 1–3 business days (Monday–Friday, excluding holidays). We send a shipping confirmation when the order is dispatched. A tracking label alone does not mean the carrier has received the package.

  • Orders placed on weekends or holidays begin processing on the next business day.
  • If a longer shipment time applies to an item, it must be disclosed before purchase.
  • Keep your checkout email accurate so we can send order updates or contact you about a delay.

Shipping estimates

Transit times start after shipment. The options actually available for your address appear at checkout; an express service is available only when offered there.

  • Standard shipping: typically 5–10 business days after shipment.
  • Express shipping (where offered): typically 2–5 business days after shipment.
  • Remote, rural, or island addresses may take longer. Carrier disruptions, weather, holidays, and peak seasons can affect transit.

Shipment delays and cancellation

If we cannot ship within the time stated when you ordered, we will notify you before that time expires, provide a revised shipment date or explain if we cannot give a date, and explain your options to consent to the delay or cancel for a prompt refund. If no shipment time was stated, applicable federal rules generally require shipment within 30 days unless you agree to a delay.

You may decline a proposed delay and cancel the unshipped portion of your order for a prompt refund of amounts paid for that portion, including applicable shipping charges. We will seek consent where required; silence will not be treated as indefinite consent. If required consent is not obtained, or we cannot fulfill the order, we will cancel and promptly refund it as required by law, rather than require store credit.

If a carrier delays an order already shipped, contact us for help. A transit estimate does not limit remedies for non-delivery or other rights under applicable law.

Tracking your order

When your order ships, your confirmation email includes a tracking number and carrier link when available. Customers with an account can also review order status from Your Orders.

  • Tracking may take 24–48 hours to show the carrier's first scan after a label is created.
  • If tracking has not updated for several business days, contact us with your order number so we can investigate.

Shipping destinations

International shipping is not currently offered. Within the United States, checkout determines whether a shipping method is available for your address. Do not assume a service is available for every state, territory, PO box, or remote address.

Address changes and undeliverable packages

Please check your shipping address before placing an order. Contact us promptly to request a correction; changes may not be possible after dispatch. If a carrier returns a package because of an incorrect address, refusal, or failed delivery attempts, we will contact you about next steps.

  • Any reshipping charge will be explained and agreed before we resend the package.
  • If you choose a refund instead, original outbound shipping is generally non-refundable when the failed delivery was caused by an incorrect address you supplied or your refusal, except where required by law.
  • We do not charge you for correcting a shipping mistake on our side or remove remedies for carrier loss merely because the parcel was dispatched.

Missing, damaged, or incomplete delivery

If tracking says delivered but you cannot find the package, check safe delivery locations and with household members, then contact us with your order number. We will investigate with the carrier; a delivered scan does not by itself resolve a disputed delivery.

For damaged packages, wrong items, or missing parts, contact us promptly and keep the packaging where possible. Photos help us assess the issue, but an unboxing video is not required. See Returns and Refunds for merchant-paid return shipping for damaged, defective, wrong, or materially misdescribed items.

Nothing in this policy limits non-waivable consumer rights, required shipment-delay refunds, or remedies for non-delivery.