Complimentary shipping on eligible orders · Easy returns

Returns and Refunds

Return eligible Nucleusplanet orders within 30 days. Learn return conditions, shipping costs, refund timing, and help for damaged or incorrect items.

You can request a return within 30 days of delivery. This policy covers both new and secondhand items, subject to the conditions below. Approved returns are refunded to your original payment method.

For shipping timelines and tracking, see Order Delivery. For help with your order, use Contact Us.

Eligibility

Submit your return request within 30 days of receiving the item. Carrier delivery records help establish the date; if tracking says delivered but you have not received the package, contact us so we can investigate.

  • Provide your order number or other information that lets us reasonably verify the purchase and identify the item.
  • Review the condition, included accessories, measurements, compatibility, and disclosed flaws in the listing before ordering. A disclosed sign of wear on a used item is not by itself a defect or misdescription.
  • Any change-of-mind exclusion must have been clearly disclosed before purchase. See Exclusions below.

Return condition

Return the same item in its original delivered condition, allowing for reasonable inspection. Secondhand items do not need to be never-used: we assess their condition against the listing and how they arrived, not against a new-item standard.

Damage, alterations, or missing components caused after delivery may make a change-of-mind return ineligible. This does not exclude a return for an issue present on arrival or limit rights provided by law.

  • Include all accessories, tags, inserts, and packaging supplied with the item where available. You do not need manufacturer packaging that was not supplied. If packaging is missing, contact us for safe return instructions.
  • Serial numbers and other identifying marks must match the item delivered. Do not substitute parts or return a different item.
  • For electronics, back up and remove your personal data, sign out of accounts, and remove passwords or activation locks before return. If a fault prevents this, contact us for help; do not send us account passwords.
  • Pack the item securely to protect it in transit and retain your shipping receipt and tracking information.

How to start a return

Contact Us with your order number, the item you want to return, and the reason. You can find order details in your Orders if you have an account; an account is not required to request support.

  • For damage, defects, missing parts, or a description mismatch, describe the issue and provide clear photos of the item and packaging where reasonably available.
  • We may request reasonable additional information to verify the purchase, item identity, or reported issue. An unboxing video is not required.
  • Wait for our return address and instructions before mailing the item. Sending it elsewhere can delay inspection and refund processing.
  • Returns are handled by mail. Follow the shipping instructions provided for your return.

Return shipping costs

For a change of mind, fit, or compatibility issue where the listing was accurate, you pay return shipping. Original outbound shipping charges are generally non-refundable for these returns, except where required by law.

If the item arrived damaged, defective, wrong, or materially not as described, we cover return shipping and refund original outbound shipping charges attributable to that item. Contact us before buying postage so we can arrange return shipping or agree on reimbursement.

Refund timing

Once we receive and inspect your return, we issue an approved refund to the original payment method and email you when it is processed. If we find a condition or identity mismatch, we will explain the issue and give you an opportunity to respond.

  • Inspection usually completes within a few business days of arrival. We will contact you if additional review is needed.
  • Card and wallet refunds often appear in 5–10 business days after processing, depending on your bank or provider.
  • If the original payment method cannot receive a refund, we will work with you on an appropriate alternative consistent with applicable law; we do not require store credit instead of a refund you are entitled to.

Exclusions

The following change-of-mind exclusions apply only where relevant to the item and clearly disclosed before purchase. A clearance price alone does not make an item non-returnable. These exclusions do not remove remedies for damaged, defective, wrong, or materially misdescribed items, or rights provided by law.

  • Items expressly marked final-sale or non-returnable before purchase.
  • Personalized or made-to-order products.
  • Opened consumables or intimate apparel that cannot be returned for hygiene or safety reasons.
  • Gift cards and downloadable or digital products.
  • Change-of-mind requests submitted after the 30-day window without an agreed extension. A request made on time is not late merely because return shipping takes longer.

Damaged, defective, wrong, or not as described

Contact us as soon as you notice an issue, ideally within 48 hours of delivery, and submit the request within our 30-day return window. The 48-hour request helps us investigate; it is not a deadline that removes return eligibility or legal rights.

Keep the item and packaging where possible while we arrange next steps. We will help arrange a return and refund or an agreed replacement, with return shipping covered for these issues. If photos or packaging are unavailable, contact us so we can discuss other reasonable ways to assess the problem.

Your legal rights

This policy is in addition to rights provided by applicable consumer law. Nothing here limits non-waivable rights or remedies, including any rights that continue beyond the return window. Contact us if you believe such a right applies to your order.

Need help?

Questions about eligibility, status, or a return already in progress? Message us through Contact Us, review FAQs, or check Order Delivery.