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Payment Methods
Use payment methods offered for your Nucleusplanet order at checkout. Learn about payment confirmation, card processing, and help if a payment fails.
Only payment methods displayed for your order at checkout are available. Descriptions below explain integrations, not a promise that every method is enabled. Do not send payment using a method that is absent from your checkout. Open your cart to see the current options.
Accepted methods
Depending on store configuration, you may see one or both of the following at checkout:
- Credit or debit card — processed by Stripe. Enter card details in the secure card field on the payment step, then place your order.
- Bitcoin or Litecoin — processed by Bitcart. You are redirected to a Bitcart invoice page to pay in cryptocurrency, then returned to the store when payment is confirmed.
Credit and debit cards (Stripe)
When offered at checkout, card payments use Stripe’s payment fields. Card details entered there are sent to Stripe rather than through our order form. Stripe handles authorization and confirmation.
You are charged when you select Place order and Stripe confirms the payment (status succeeded or requires capture). If the bank declines the charge, the order is not placed and you can try again or use another method.
Bitcoin and Litecoin (Bitcart)
This integration is available only if a cryptocurrency option appears for your order at checkout. If offered, choosing Continue to Bitcart opens an invoice for your cart on Bitcart’s payment page. Otherwise, do not send cryptocurrency for the order.
Follow the amount, currency, and expiration shown on the invoice, not an assumed payment window. A transfer may need network confirmation before Bitcart marks it complete and the store can confirm the order. If you have already sent payment and its status is unclear, contact support before sending again.
When you are charged
Payment is collected at checkout, not when items sit in your cart.
- Cards: charged (or authorized for capture) when you place the order and Stripe confirms payment.
- Crypto, only if offered at checkout: payment status follows the invoice and required network confirmation.
- Refunds for returned items go back to the original payment method when a return is approved. See Returns and Refund.
Security
Card details entered in Stripe’s form are processed by Stripe. No online service can guarantee absolute security. Use only payment options opened from your checkout, and do not follow unsolicited payment links or send full card numbers, security codes, or account passwords to support.
If a payment fails
If card payment fails, check the card details, available balance, and bank alerts. If a charge or transfer may already have occurred, confirm its status or contact support before paying again. If crypto was offered and an unpaid invoice expires, use checkout to see the available next steps; do not reuse an expired invoice link.
Your cart is kept until you complete payment or clear it. For help, see FAQs or Contact Us with your email and, if you have one, order or invoice reference.